Q: How do I go about putting a system in place?
A: We will come and survey your site and provide you with a report detailing the lines and signs required to make the location legally enforceable. We can also identify requirements for permits, pay and display machines, scratch cards etc. We will provide an implementation plan and options for staffing subject to planning permission and any major civil works that may be required
Q: Do you charge a monthly or annual fee for using your service?
A: Our pricing structure is flexible to suit your requirements and can include investment for capital expenditure. There are options for management fees, transaction fees or revenue share or elements of each.
Q: Have you experience of providing this service elsewhere and how do I know you are a reputable company?
A: We currently provide this service to over 50 clients nationwide including Housing Organisations, Universities, Hospitals and private landlords. We will be happy to provide contact details for any of our clients operating in a similar sector or environment as you.
We are members of the British Parking Association’s “Approved Operator Scheme” (AOS) which has been established in conjunction with the DVLA and operate in accordance with the AOS Code of Practice Part 2.
We provide detailed monthly management reports in accordance with your specific requirements and all revenue received or collected from pay and display machines can be banked directly to your bank account or CPP client account as you require.
Q: Who deals with disputes and appeals from the motorist?
A: CPP deal with all telephone queries, disputes, correspondence and payments. All challenges are dealt with in accordance with your policies – you set the rules (and you can change them) and we manage the facility in accordance with your policies. Cases which are deemed to be particularly sensitive or of a very unusual nature will be referred to the client for consideration and guidance.
Q: I have reported a vehicle in error, can I cancel this parking charge?
A: Yes, please let us know as soon as possible and certainly before the expiry of the 14 day discount period.
Q: Does our name or contact information appear on the signage or documentation?
A: All signage and documentation carries the Car Parking Partnership brand however the majority of our clients (although not all) prefer to have their brand displayed alongside CPP to demonstrate that we are working in partnership.
Q: How long does it take to get a location up and running?
A: Subject to a location requiring pay and display machines for which there is a 12 week lead time otherwise a location can be up and running within 6 weeks of the purchase order being issued.
Still have a query? E-mail our sales team now: [email protected]